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Case: TotalEnergies UK

Executing tailored energy contracts

About TotalEnergies Gas & Power

As the UK’s leading gas & electricity supplier to business and the public sector, TotalEnergies have carved out a prominent position serving a vast array of industrial, commercial, and corporate clients. With over two decades of expertise in powering everything from bustling small and medium enterprises to towering large corporations and vital public service institutions, their commitment extends to energising over 200,000 sites. Part of the TotalEnergies company, who are a global multi-energy company that produces and markets energies: oil and biofuels, natural gas and green gases, renewables and electricity. Their more than 100,000 employees are committed to energy that is ever more affordable, cleaner, more reliable, and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people.


TotalEnergies' Challenges

  • Offer transaction portal services to greenhouse production customers for an expanded customer base.
  • Be able to provide flexible offerings using various rates for accuracy and efficiency.
  • Stand out in the market by providing a one-of-a-kind self-service experience for customers, gaining a competitive edge.

Our solution

  • JuleSmart Platform: Designed for executing energy contracts and tailored to their target market.
  • Seamless implementation: We developed custom interfaces within TotalEnergies systems to harmonise and minimise disruption to their services.
  • Connect to, day ahead markets: Designed functionalities for connecting to day ahead markets via JuleSmart.
  • Accurate readings and reporting: Gather meter data directly via an API created by Jules for precise measurements and reporting.

Results and Impact

  • Improved efficiency in back-office processes by introducing an automated invoicing system where less human action is needed and therefore eliminating human error. 
  • Customer growth as the platform has also served as a customer acquisition tool. 
  • Increase of 100% day-ahead trades made, allowing more flexibility to customers. 
  • Customers are now able to fully optimise their assets and improve cost efficiency through the platform. 
  • Decrease in customer complaints & disputes due to the reduction in billing errors.